Arrival Instructions

HOLIDAY INFORMATION PACK

- Please print -

~ VILAMOURA TÉNIS - WHITE ~

CONTACTS AND ADDRESSES

The company that manages the property is:

SAPVILLAS - SAP Vilamoura

Av. Engº João Meireles,

Edifício Atrium, Loja 2, Bloco A

8125-406 Vilamoura, Quarteira

https://www.sapvilamoura.com/

Opening hours of the SAP Vilamoura agency: 09:30 - 13:00; 14:00 - 19:00

Vera or Daniela +351919535951 or WhatsApp (From Monday to Sunday)

Office: +351289302169

Email: info@sapvilamoura.com

If you have any trouble getting through to the property managers then, please, contact us on:

Rental Retreats Client Support +351 966 045 801 or WhatsApp

Antony +351 911817748 or +447905337735

Jenny +351 917144815 or +447986827409

The address of the property is:

Rua de Portugal, (runs parallel to Rua EUA)

Vilamoura Ténis n.º 35

8125-120 Vilamoura, Quarteira

USEFUL TIP: Using your smartphone and being connected to the internet, click on the 2nd Google Map below, where it reads more options, to automatically activate Google Maps driving instructions from your Live location, taking you directly to the property address.

The GPS coordinates are as follows:

Latitude: 37.087813

Longitude: -8.116193

HOW TO GET TO VILAMOURA FROM FARO AIRPORT

If you're arriving by plane at Faro Airport, considering you're traveling with your friends or family, renting a taxi might be a good option. You can contact the property manager so he/she can book a transfer for you, at a reasonably cheap rate, with a local taxi service.

CHECK-IN

You can check-in after 17:00.

If other guests are using the property on the day that you arrive, you can check-in after 17:00. If no other guests have used the property on the day that you arrive you can access the property at an earlier time. Please confirm with the property managers.

Please tell us what time your flight gets in and when you expect to get to there. Allow 45 minutes to get from Faro to Vilamoura.

When you are in your car or taxi and about to leave please call Vera or Daniela +351919535951 or WhatsApp . If you have any problems try the main office on +351289302169

SAPvillas office closes at 7pm but you can arrive at any time as Vera or Daniela will return to the office if necessary.

(*) Please note that if you arrive after 19:00, outside the office hours, you will be charged a supplementary fee:
• Arriving between 19:00 and 23:00 - €25.00
• Arriving between 23:00 and 08:00 - €40.00

Please be aware that the property managers are organising their day according to the expected arrival times that they are given. If you find that you are delayed or that there are any changes to your arrival time, please be sure to get in touch with the property manager by phone or SMS. This will help to ensure that you are met on arrival without any problems.

ASSISTANCE DURING YOUR STAY

If you need assistance during your stay, please contact Vera or Daniela +351919535951 or WhatsApp

YOUR DEPARTURE

The day of your departure, you will need to leave the apartment by 11:00 am.

Please contact SAPvillas a day before your departure to inform them the time that you expect to leave, so a property manager can be present at the time of your expected departure.

Before leaving the property, please:

Clean your dishes and remove waste from the property.
Turn off all lights, and TV
Double check to confirm you don't leave any personal belongings behind
If, due to unpredictable circumstances, no property manager is able to meet you at check-out, make sure to close and latch all doors and windows, and leave the keys on top of the dinning table.

INSIDE THE PROPERTY

The property should be clean with clean bedding on the beds and clean towels. If you find anything not to your satisfaction please inform the property managers as soon as possible after your arrival.

Make yourself at home! The apartment has been well equipped in order to make your stay as enjoyable as possible. Please have a good look around; open up all the cupboards, drawers and wardrobes so that you know exactly what is in the apartment.

Services Included

- Internet/wifi - Free
- Cable TV - Included
- Bath and hand towells - Included (do not use outside the property)
- Bed linen - Included
- Hand soap - Included

- Toilet paper - Included (2 rolls per bathroom)

- Mid-stay clean - if stay is longer than 7 days

Optional services available

- High chair- 15€ (subject to availability)
- Travel cot - 40€ (subject to availability)
- Food Pack - 20€ (for 4 people; must be arranged in advance)
- Faro Airport Transfer Service - 40€ (up to 4 people; arrange in advance with SAPvillas)

EMERGENCY SITUATIONS

Fuse Box

The fuse box is found by the front door of the villa.

Safety Equipment

Please ensure that you become familiar with where the fire extinguisher, fire blanket and First-Aid kit are located, in case needed.

Water Leak

If you have a leak of water then please turn the mains stopcock off and call SAPVillas. The main control for the water is found in a white box just outside of the apartment. Most outlets for the water can be individually isolated (i.e. there are valves on the pipes leading to the sinks /toilets which can be turned to prevent water getting to the unit).

GENERAL INFORMATION

Breakages

We understand if everyday items such as glasses, plates etc., may get accidentally broken. Please leave a note detailing any broken items so that they can be replaced for the next guest.

Door & Locks

Never leave a key in the lock on the inside of the front door. If a key is left in the lock on the inside of the front door, it will not be possible to open the door with another key.

When going out for long periods of time, please make sure you secure the property by locking doors and windows.

When using the balconies please be careful not to shut the sliding door behind you completely or it may lock you out if the catch is on. Similarly, be careful to ensure all sliding doors are locked before leaving the property.

Drains

To ensure that the drains do not become blocked, please dispose of nappies, sanitary towels and cleaning wipes with the general household waste.

Shutters

If the property has shutter, we recommend you leave these shut in the day if you are out so the apartment remains secure and cool.

Smoking

The property is strictly NON-SMOKING and we ask our guests to respect this policy. Please feel free to smoke outside, but please be responsible when disposing of cigarette ends. Also, take care when smoking near open windows. Due to the extra cleaning and ventilation required, there is a 100€ charge for smoking in the house.

Spillages

Please be quick to clean up any spillages to help prevent damage.

Wi-Fi

The property has Wi-Fi. The Wi-Fi name and Security Code is found on the router next to the TV.

THE COMPLEX

Bins

We respectfully ask that you keep the apartment free from excess refuse. Please dispose of your refuse on a regular basis so that it does not attract insects. In Portugal, there are large bins on the street for disposal of general household waste. For recycling, the yellow containers that you see on the streets are for plastic and metal, the blue containers are for paper and cardboard and the green containers are for glass. The nearest bins can be found going out the front door, then turning left and walking about 50 meters.

Parking

The villa has its own private parking space in the driveway, where you can park 2 cars. There are also other free parking spaces around the complex.

Swimming Pools

You have free access to the 3 swimming pool areas of the complex.

Outdoor (Shared)

Adults - 13m x 8m; Depth: minimum 1.20m | maximum 2.45m
Children - 4m x 4m; Depth: 0.60m
Sunbeds belonging to the property
Pool Opening Times: 08:00 - 20:00

Pool Safety:

Use of the pool is at your own risk.
Please supervise children at all times. Do not rely on floatation devices to keep children safe.
It is prohibited to use sharp or glass objects in the pool area, or eat next to the pool.
Please do not dive from the side of the pool.
There is a shallow end and a deep end to the pool.