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HOLIDAY INFORMATION PACK

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CONTACTS AND ADDRESSES  

The property is managed by:

Nicola Justina    +351916295518 or  WhatsApp 

Email: info@smppropertyservices.com

Please call Nicola when you pick up your car at Lisbon airport or when you are about 1 hour away from Sao Martinho if you are not going via Lisbon airport. Nicola will then have an idea of when to expect you to arrive. 

 

If you have any trouble getting through to the property managers then, please, contact us on:

Rental Retreats Client Support +351 966 045 801 or  WhatsApp 

Antony +351 911817748 or +44 7905337735

Jenny   +351 917144815 or +44 7986827409

 

The address of the property is:

Palmeiras Complex

Rua Santo António, n.º 19 

Fraction "2 F"

2460-679 São Martinho Do Porto               

USEFUL TIP: Using your smartphone and being connected to the internet, click on the 2nd Google Map below, where it reads more options, to automatically activate Google Maps driving instructions from your Live location, taking you directly to the property address.

 

The GPS coordinates are as follows:      

Latitude:    39.51385

Longitude:  -9.13681

  

DIRECTIONS FROM LISBON AIRPORT

NOTE: You will come across some road tolls. You must stop at them all!  Do not go through the green lane as this is for cars that have pre-paid. When you get to the first one just touch the silver button and a card will come out. Keep that card until you get to the next one where you will need to stop again and pay the attendant. You will need approximately 6 Euros to get to São Martinho.

If you get lost in Lisbon

If you get lost and can't see any signs for the A8 OESTE then follow signs to LEIRIA or LOURES as this is in the right direction and should get you onto the A8 OESTE.

- ... Once on the A8 you continue to follow it for about 40 minutes.

- At Junction 21 you leave the A8, where "S. Martinho Do Porto" is signposted.

- Take a right at the roundabout in the direction of Sao Martinho do Porto, you will go through a small town (Alfeizerao).

- When come to another roundabout (having driven about 4 kms) take the third exit, you will see the "Welcome to Sao Martinho do Porto"  sign.

- There is a petrol station now on your left. If you are arriving late at night Nicola may ask you to meet her at this petrol station.

- Otherwise, continue straight ahead (you will pass over a railway line) until you get to the orange building ahead of you.

- At this junction take a right -you will see a signpost for Mercado 'meaning market'.

- Then take the next left up the hill.

- Take a left at the top of the hill signposted 'Varandas De Santo Antonio'.

- Keep going straight down the hill on the same road and as the road starts to level out you'll see the back of a large white building. (picture of the building below the maps)

- Park up here initially and enter the apartment by walking down the right side of the apartments and through the gates (which are not locked).

- The apartment is the corner apartment on the ground floor.

- The door to the apartment is at the bottom of the stairs on the left-hand side. 

Apart Bay Location 2

 

CHECK-IN

You can check-in after 14:00. 

Please be aware that the property managers are organising their day according to the expected arrival times that they are given. If you find that you are delayed or that there are any changes to your arrival time, please be sure to get in touch with the property manager by phone or SMS. This will help to ensure that you are met on arrival without any problems.

If other guests are using the apartment on the day that you arrive, you can check-in after 14:00, however, if you wish, you may leave your luggage at the apartment, while the cleaners finish preparing it for you. If no other guests have used the apartment on the day that you arrive you can access the apartment at an earlier time. Please contact the property management agency, so they may tell you at what time you be able to access the apartment.

All arrivals and departures outside of normal hours must be agreed in advance with the property managers. If a late arrival has been agreed with you (after 7PM), please be aware that there is a €25 fee to be paid to the property manager.

If you are arriving outside of normal hours in São Martinho do Porto, the key for the apartment may be left in a key safe next to the front door to the apartment. Please call Nicola to confirm if that is the case when you land in Portugal. If needed, the code for the safe will be provided by us, Rental Retreats.

 

ASSISTANCE DURING YOUR STAY

If you need assistance during your stay, please contact  Nicola    +351916295518 or   WhatsApp 

 

YOUR DEPARTURE

The day of your departure, you will need to leave the apartment by 10:00 am. 

Before leaving the property, please:

  • Place the keys on the dining table.
  • Clean your dishes and remove waste from the property.
  • Close and latch all windows and doors.
  • Turn off all lights, and TV
  • Double check to confirm you don't leave any personal belongings behind

 

INSIDE THE PROPERTY 

The property should be clean with clean bedding on the beds and clean towels. If you find anything not to your  satisfaction please inform the property managers as soon as possible after your arrival. 

Make yourself at home! The apartment has been well equipped in order to make your stay as enjoyable as possible. Please have a good look around -open up all the cupboards, drawers and wardrobes so that you know exactly what is in the apartment.

Services Included   
   - Internet/wifi - Free
   - Cable TV - Included
   - Bath and hand towells - Included (do not use outside the property)
   - Bed linen - Included
   - Hand soap - Included
   - Toilet paper - Included (1 roll per bathroom)  
   - Travel cot - Included (please arrange in advance)
   - High chair - Included (please arrange in advance)

 

EMERGENCY SITUATIONS

Fuse Box
The fuse box is found by the front door of the apartment.

   

Safety Equipment
Please ensure that you become familiar with where the fire extinguisher, fire blanket and First-Aid kit are located, in case needed.

 

Water Leak
If you have a leak of water then please turn the mains stopcock off and call the property manager. The main control for the water is found in a white box just outside of the apartment. Most outlets for the water can be individually isolated (i.e. there are valves on the pipes leading to the sinks /toilets which can be turned to prevent water getting to the unit).

 

GENERAL INFORMATION

Breakages
We understand if everyday items such as glasses, plates etc., may get accidentally broken. Please leave a note detailing any broken items so that they can be replaced for the next guest.

 

Door & Locks
Never leave a key in the lock on the inside of the front door. If a key is left in the lock on the inside of the front door, it will not be possible to open the door with another key.
When going out for long periods of time, please make sure you secure the villa by locking doors and windows.
When using the balconies please be careful not to shut the sliding door behind you completely or it may lock you out if the catch is on. Similarly, be careful to ensure all sliding doors are locked before leaving the property.

 

Drains
To ensure that the drains do not become blocked, please dispose of nappies, sanitary towels and cleaning wipes with  the general  household waste.

 

Shutters
There are shutters on all windows. We recommend you leave these shut in the day if you are out so the apartment remains secure and cool. 

 

Smoking
The property is strictly NON-SMOKING and we ask our guests to respect this policy. Please feel free to smoke outside, but please be responsible when disposing of cigarette ends. Also, take care when smoking near open windows. Due to the extra cleaning and ventilation required, there is a 100€ charge for smoking in the house.

 

Spillages
Please  be quick to clean up any spillages to help prevent damage.

 

Wi-Fi 

The property has Wi-Fi. The Wi-Fi name and Security Code is found on the router next to the TV. 

 

THE COMPLEX

Bins
We respectfully ask that you keep the  apartment free from excess refuse.  Please dispose of your refuse on a regular basis so  that it does not attract insects.  In Portugal, there are large bins on the street for disposal of general household waste.  For recycling, the yellow containers that you see on the streets are for plastic and metal, the blue containers are for  paper and cardboard and  the green containers are for glass. To find the nearest bins to the apartment, take a right when leaving the complex through the main entrance, when you reach the second road on the left you will see the tops of waste containers that have been burried in the ground. You will see bins for general waste and also recycling. 

 

Swimming Pool 

There is one large pool and a small child's pool.

Bracelets will be given to you, by the property managers, for access to the pool. Please be aware that only 6 pool bracelets will be given, if there are more than 6 members in your group, you will havet o share the bracelets between yourselves. There is a lifeguard for the pool during the summer months. 

Pool Safety:

  • Use of the pool is at your own risk.
  • Please supervise children at all times. Do not rely on floatation devices to keep children safe.
  • It is prohibited to use sharp or glass objects in the pool area, or eat next to the pool.
  • Please do not dive from the side of the pool.
  • There is a shallow end and a deep end to the pool.