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HOLIDAY INFORMATION PACK

- Please print -

~ LARANJEIRA ~

 

CONTACTS AND ADDRESSES  

The company that manages the villa is:

RESIDENCE & CONFIDENCE

Rua Diário de Notícias, n.º1 C

2500-176, CALDAS DA RAINHA

https://property-management-portugal.com/ 

 

Miguel Claro       +351912506600 or  WhatsApp (From Monday to Sunday)

Paula Cardoso   +351913588490 or  WhatsApp (From Monday to Sunday)

Office:   +351262824024 (from Monday to Friday - except bank holidays)

Email: support@residenceconfidence.com

 

If you have any trouble getting through to the property managers then, please, contact us on:

Rental Retreats Client Support +351 966 045 801 or  WhatsApp 

Antony +351 911817748 or +447905337735

Jenny   +351 917144815 or +447986827409

 

The address of the property is:

Rua dos Carvalheiros, n.º 10

Chão de Parada                                                        

2500-304 Caldas da Rainha

USEFUL TIP: Using your smartphone and being connected to the internet, click on the 2nd Google Map below, where it reads more options, to automatically activate Google Maps driving instructions from your Live location, taking you directly to the property address.

 

The GPS coordinates are as follows:      

Latitude:    39.46550

Longitude: -9.13638

 

If you have any trouble getting through to the property managers then, please, contact us on:

Rental Retreats Client Support +351 966 045 801 or  WhatsApp 

Antony +351 911817748 or +447905337735

Jenny   +351 917144815 or +447986827409

  

DIRECTIONS FROM LISBON AIRPORT

NOTE: You will come across some road tolls. You must stop at them all!  Do not go through the green lane as this is for cars that have pre-paid. When you get to the first one just touch the silver button and a card will come out. Keep that card until you get to the next one where you will need to stop again and pay the attendant. You will need just approximately 7 Euros to get to São Martinho do Porto.

If you get lost in Lisbon

If you get lost and can't see any signs for the A8 OESTE then follow signs to LEIRIA or LOURES as this is in the right direction and should get you onto the A8 OESTE.

- ... Once on the A8 you continue to follow it for about 40 minutes.

- At Junction 20 you leave the A8 where Tornada is signposted.

- Take a right at the roundabout on to Estrada Nacional 8 / N8.

- After 1.7 km, turn left onto Estr. Principal where Salir do Porto and Chão da Parada are signposted.

- Follow Estrada Principal for 1.7 km before turning left onto Rua dos Carvalheiros.

- Having driven a further 150 metres, the villa is now located on your left at No. 10.

 

CHECK IN

Check-ins start at 16:00. 

If no other guests have used the apartment on the day that you arrive you can access the apartment at an earlier time. Please contact the property management agency, so they may tell you at what time you be able to access the apartment.

Key Safe

Once you arrive at the property, you will see a Key Safe identical to the one in the image below, placed on the wall to your right, next to the mailbox.

You can then open the gate by inserting one of the keys into a slot on the outside wall next to the gate so that it can open automatically. You can now park your car inside the property.

PLEASE NOTE: Five days before your expected day of arrival we will be sending you a code so you can open the key safe. If you don't receive this code, please let us know.
To open the Key Safe, it is necessary to enter the code so that you can access the keys of the Property, and then slide the tab on the left indicated by the red arrow (as shown in the image). Then close the Key Safe again and shuffle the combination for security reasons. 

Key Safe Casa Do Remo

 

ASSISTANCE DURING YOUR STAY

If you need assistance during your stay, please contact Miguel   +351912506600 or  WhatsApp. That being said, please note that this type of intervention has a cost of € 25 per hour from 8:00 AM to 8:00 PM, Monday through Friday or € 40 per hour at any other time.If you need help because there is a problem at the property, then this amount will not be charged. Replacement key sets will cost € 45.

Unplanned visits to recover lost keys will incur an additional charge of € 25 (at 8:00 a.m. and 8:00 p.m. during the week) or € 40 at any other time.

 

CHECK OUT

The day of your departure,you will need to leave the apartment by 10:00 am. 

It may be possible to leave the apartment after 10:00 if no one uses it the same day you leave. Confirm any late check-out with a Miguel or Paula, one or two days before to see if it will be possible.

To check out and if nothing else is agreed upon, we ask that you leave the property keys again in Key Safe and close it and re-shuffle the code for security reasons, so nobody can open it unless with the code.

Before leaving the property, please:

  • Clean your dishes and remove waste from the property.
  • Close and latch all windows and doors.
  • Turn off all lights, and TV
  • Double check to confirm you don't leave any personal belongings behind

 

INSIDE THE PROPERTY

The property should be clean with clean bedding on the beds and clean towels. If you find anything not to your satisfaction please inform the property managers when you arrive.

Services Included

   - Bath and hand towells - Included (do not use outside the property)
   - Bed linen - Included
   - Hand soap - Included
   - Toilet paper - Included (1 roll per bathroom)  
   - Travel cot - Included (please arrange in advance)
   - High chair - Included (please arrange in advance)

 

EMERGENCY SITUATIONS

Fuse Box
The fuse box is found by the front door of the villa.

    

Safety Equipment
Make sure you become familiarised where the fire extinguisher, fire blanket and First-Aid kit are located, in case you need them.

 

Water, Gas & Heating
The boiler, gas and water supply should all be switched on prior to your arrival. However you may have to open a valve before using a gas hob. If you have any problems, call the property managers and they will be able to assist you. The tap water is safe to drink however all supermarkets stock bottled water if this is your preference. In the unlikely event that you have a water or gas leak please turn these off at the mains and ring the property managers immediately (also open the windows in the case of a gas leak). You will usually be able to isolate the area where there is a leak by turning a valve to prevent water or gas from getting to a particular unit.

 

GENERAL INFORMATION

Bins
We respectfully ask that you keep the  villa free from excess refuse.  Please dispose of your refuse on a regular basis so  that it does not attract insects.  In Portugal, there are large bins on the street for disposal of general household waste.  For recycling, the yellow containers that you see on the streets are for plastic and metal, the blue containers are for  paper and cardboard andthe green containers are for glass. Waste can be disposed of in the large green bins located outside of the villa, 50 meters to the right.

 

Breakages
We understand if everyday items such as glasses, plates etc., may get accidentally broken. Please leave a note detailing any broken items so that they can be replaced for the next guest.

  

Cooker
If the hob doesn't work it is most likely because you need to turn a tap on the wall to release the gas. There is a safety mechanism on the gas boiler so that if there is not enough oxygen in the room it will not start so if this happens you may need to open some windows.

 

Door & Locks
Never leave a key in the lock on the inside of the door; If a key is left in the lock on the inside of the front door, the other key will not be able to unlock the door from the outside of the door.
When going out for long periods of time, please make sure you secure the villa by locking doors and windows.
When using the balconies please be careful not to shut the sliding door behind you completely or it may lock you out if the catch is on. Similarly, be careful to ensure all sliding doors are locked before leaving the property.

 

Drains
To ensure that the drains do not become blocked, please dispose of nappies, sanitary towels and cleaning wipes with  the general  household waste.

 

Parking
Normally there are plenty of parking spaces on the side of the road in front of the property.

 

Shutters
There are shutters on all windows. We recommend you leave these shut in the day if you are out so the apartment remains secure and cool. 

 

Smoking
The property is strictly NON-SMOKING and we ask our guests to respect this policy. Please feel free to smoke outside, but please be responsible when disposing of cigarette ends. Also, take care when smoking near open windows. Due to the extra cleaning and ventilation required, there is a 100€ charge for smoking in the house.

 

Spillages
Please  be quick to clean up any spillages to help prevent damage.

  

Swimming Pool 

You are free to use the swimming pool.

Pool Safety:

  • Use of the pool is at your own risk.
  • Please supervise children at all times. Do not rely on floatation devices to keep children safe.
  • It is prohibited to use sharp or glass objects in the pool area, or eat next to the pool.
  • Please do not dive from the side of the pool.
  • There is a shallow end and a deep end to the pool.