Arrival Instructions

HOLIDAY INFORMATION PACK

- Please print -

~ CONCHA ~

CONTACTS AND ADDRESSES

The property is managed by Filipe Moreira and his wife Lina:

Lina +351 919959845 or WhatsApp

Filipe is not fluent in English so it is best to contact him by text message, that way he's able to translate any messages.

When communicationg with Filipe or Lina, please be sure to let them know both your name and the name of the property that you are staying in as they manage a number of properties in the development.

The address of the property is:

Edificio Gilmafacho 1, "AB"

Estrada do Facho

2460-090 São Martinho do Porto

USEFUL TIP: Using your smartphone and being connected to the internet, click on the 2nd Google Map below, where it reads more options, to automatically activate Google Maps driving instructions from your Live location, taking you directly to the property address.

The GPS coordinates are as follows:

Latitude: 39.51814

Longitude: -9.139315

If you have any trouble getting through to the property managers then, please, contact us on:

Rental Retreats Client Support +351 966 045 801 or WhatsApp

Antony +351 911817748 or +447905337735

Jenny +351 917144815 or +447986827409

DIRECTIONS FROM LISBON AIRPORT

NOTE: You will come across some road tolls. You must stop at them all! Do not go through the green lane as this is for cars that have pre-paid. When you get to the first one just touch the silver button and a card will come out. Keep that card until you get to the next one where you will need to stop again and pay the attendant. You will need just approximately 7 Euros to get to São Martinho do Porto.

If you get lost in Lisbon

If you get lost and can't see any signs for the A8 OESTE then follow signs to LEIRIA or LOURES as this is in the right direction and should get you onto the A8 OESTE.

- ... Once on the A8 you continue to follow it for about 40 minutes.

- At Junction 21 you leave the A8 where S.Martinho Do Porto is sign posted.

- Take a right at the roundabout in the direction of Sao Martinho do Porto, you will go through a small town (Alfeizerão).

- When you come to another roundabout (having driven about 4 kms) take the third exit, you will see the "Welcome to São Martinho do Porto" sign.

- Continue along this road, past the railway line until you get to a cross junction in the centre of Sao Martinho; you will see an orange building in front of you.

- Turn righton to Rua General Carmona and then take your next left turning (you will see a sign post for the market "Mercardo").

- Continue on the same road, up the hill, past the market and beyond for approximately 1 kilometre.

- When you reach the top of the hill you will see a walled apartment complex on your left-hand side; there are plenty of car parking spaces on the road outside the complex.

- Pull up in one of the spaces and text Filipe in order to gain access to the complex.

- Please see the map below for clarification:

CHECK IN

Check-ins start at 16:00.

If you arrive after 22:00, please be aware that there is a € 25 late arrival fee to be paid on arrival to the property manager.

When you pick up your hire car at Lisbon airport or if you're about one hour away from São Martinho do Porto, please send Filipe a text message so he knows that you are on your way. In the message please include your name and the name of the apartment that you will be staying in.

Please be aware that the property mangers are organising their day according to the expected arrival times that they are given. If you find that you are delayed or that there are any changes to your arrival time, please be sure to get in touch with the property manager by phone, SMS or Whatsapp. This will help to ensure that you are met on arrival without any problems.

When you arrive outside the complex, please send a text message to Filipe, he will then come and meet you outside the main gate.

ASSISTANCE DURING YOUR STAY

If you need assistance during your stay, please contact Filipe +351 918761707 or WhatsApp.

CHECK OUT

The day of your departure, you will need to leave the apartment by 10:00 am.

Please agree any late departure with Filipe a day before you are scheduled to leave the property. Before leaving the property, please:

Place the keys on the dining table.
Clean your dishes and remove waste from the property.
Close and latch all windows and doors.
Turn off all lights, and TV
Double check to confirm you don't leave any personal belongings behind

INSIDE THE PROPERTY

The property should be clean with clean bedding on the beds and clean towels. If you find anything not to your satisfaction please inform Filipe +351 918761707 or WhatsApp when you arrive.

Services Included

• Bath and hand towells - Included (do not use outside the property)
• Bed linen - Included
• Hand soap - 1 per bathroom
• Toilet paper - 1 roll per bathroom

Optional services available

• Extra cleaning - consult with the property manager
• High chair- 20€ (subject to availability)
• Travel cot - 25€ (subject to availability)
• Pet - 25€ (advance authorization necessary)

EMERGENCY SITUATIONS

Fuse Box

The fuse box is found by the front door of the apartment.

Gas

The main control to turn off the gas supply is found in a white box outside of the apartment.

Safety Equipment

Make sure you become familiarised where the fire extinguisher, fire blanket and First-Aid kit are located, in case you need them.

Water Leak

If you have a leak of water then please turn the mains stopcock off and call Filipe or Lina. The main control for the water is found in a white box just outside of the apartment. Most outlets for the water can be individually isolated (i.e. there are valves on the pipes leading to the sinks /toilets which can be turned to prevent water getting to the unit).

GENERAL INFORMATION

Barbeque

There's a communal barbeque which can be used by all guests. It is requested that guests tidy up after they've made use of the equipment.

Breakages

We understand if everyday items such as glasses, plates etc., may get accidentally broken. Please leave a note detailing any broken items so that they can be replaced for the next guest.

Cooker

If the hob doesn't work it is most likely because you need to turn a tap on the wall to release the gas. There is a safety mechanism on the gas boiler so that if there is not enough oxygen in the room it will not start so if this happens you may need to open some windows.

Door & Locks

Never leave a key in the lock on the inside of the door; If a key is left in the lock on the inside of the front door, the other key will not be able to unlock the door from the outside of the door.

When going out for long periods of time, please make sure you secure the villa by locking doors and windows.

When using the balconies please be careful not to shut the sliding door behind you completely or it may lock you out if the catch is on. Similarly, be careful to ensure all sliding doors are locked before leaving the property.

Drains

To ensure that the drains do not become blocked, please dispose of nappies, sanitary towels and cleaning wipes with the general household waste.

Heating

Please feel free to use heating when necessary. We remind that in low season months gas consumption is paid locally and charged at a rate of € 4.27 per KW hour.

Shutters

There are shutters on all windows. We recommend you leave these shut in the day if you are out so the apartment remains secure and cool.

Smoking

The property is strictly NON-SMOKING and we ask our guests to respect this policy. Please feel free to smoke outside, but please be responsible when disposing of cigarette ends. Also, take care when smoking near open windows. Due to the extra cleaning and ventilation required, there is a 100€ charge for smoking in the house.

Spillages

Please be quick to clean up any spillages to help prevent damage.

Tap Water

Tap water is safe for drinking, cooking and bathing.

THE COMPLEX

There are numerous facilities available within the complex and you are welcome to make the most of any of the facilities. There is a communal reception room with a pool table and access to the squash court. You can get wireless internet access from the reception room. Golf clubs can be obtained from the small hut next to the golf course. None of the facilities need to be booked, it is first come, first served.

Bins

We respectfully ask that you keep the apartment free from excess refuse. Please dispose of your refuse on a regular basis so that it does not attract insects. In Portugal, there are large bins on the street for disposal of general household waste. For recycling, the yellow containers that you see on the streets are for plastic and metal, the blue containers are for paper and cardboard andthe green containers are for glass. Waste can be disposed of in the large green bins located outside of the complex.

Parking

Normally there are plenty of parking spaces on the side of the road in front of the complex.

Swimming Pool

You are free to use any of the three the swimming pools of the complex.

Pool Safety:

Use of the pool is at your own risk.
Please supervise children at all times. Do not rely on floatation devices to keep children safe.
It is prohibited to use sharp or glass objects in the pool area, or eat next to the pool.
Please do not dive from the side of the pool.
There is a shallow end and a deep end to the pool.