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HOLIDAY INFORMATION PACK

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~ CASA DA CERCA ~

 

CONTACTS AND ADDRESSES   

The company that manages the villa is:

RESIDENCE & CONFIDENCE

Rua Diário de Notícias, n.º1 C

2500-176, CALDAS DA RAINHA

https://property-management-portugal.com/ 

 

Miguel Claro      +351912506600 or  WhatsApp (From Monday to Sunday)

Paula Cardoso   +351913588490 or  WhatsApp (From Monday to Sunday)

Office:   +351262824024 (from Monday to Friday - except bank holidays)

Email: support@residenceconfidence.com

 

If you have any trouble getting through to the property managers then, please, contact us on:

Rental Retreats Client Support +351 966 045 801 or  WhatsApp 

Antony +351 911817748 or +447905337735

Jenny   +351 917144815 or +447986827409

 

The address of the property is:

Estrada da Cerca, Nº 5/7

2510-001 Óbidos                 

USEFUL TIP: Using your smartphone and being connected to the internet, click on the 2nd Google Map below, where it reads more options, to automatically activate Google Maps driving instructions from your Live location, taking you directly to the property address.

 

The GPS coordinates are as follows:      

Latitude:    39.362194

Longitude:  -9.155637

 

DIRECTIONS FROM LISBON AIRPORT

NOTE: You will come across some road tolls. You must stop at them all! Do not go through the green lane as this is for cars that have pre-paid. When you get to the first one just touch the silver button and a card will come out. Keep that card until you get to the next one where you will need to stop again and pay the attendant. You will need just approximately 8 Euros to get to Nazaré.

If you get lost in Lisbon

If you get lost and can't see any signs for the A8 OESTE then follow signs to LEIRIA or LOURES as this is in the right direction and should get you onto the A8 OESTE.

- Once on the A8 drive until Exit 15, direction Óbidos

- Head northwest (500 m)

- At the roundabout, take the 1st exit onto N114/N8 (2.6 km)

- At the roundabout, take the 1st exit onto N114 (700m)

- Turn right onto R. Vale da Horta (800 m)

- Turn right onto R. das Escolas (260 m)

- R. das Escolas turns slightly right and becomes EM585 (2.1 km)

- Turn left onto Estr. Principal (97 m)

- Turn right onto Estr. Velha. Destination will be on the right (190 m)

Please take at the map below for more detail:

 

CHECK-IN

Check-in is starts at 16:00.

If no other guests have used the property on the day that you arrive you can access the property at an earlier time. Please contact the property management agency, so they may tell you at what time you be able to access the property.

Key Safe

You will see placed on the right side of the main entrance of the house, the Key Safe as shown in the image below. To open the Key Safe you will need to enter the code that was previously provided to you (be sure to provideus with a valid phone number prior to your arrival so that the management company can send you an SMS with the code) so that you can remove the keys and slide the tab to the left (marked by the red arrow in the imagebelow). Then close the Key Safe and shuffle the combination for security reasons. 

PLEASE NOTE: Five days before your expected day of arrival we will be sending you a code so you can open the key safe. If you don't receive this code, please let us know.
To open the Key Safe, it is necessary to enter the code so that you can access the keys of the Property, and then slide the tab on the left indicated by the red arrow (as shown in the image). Then close the Key Safe again and shuffle the combination for security reasons. 

 Key Safe Casa Do Remo

 

ASSISTANCE DURING YOUR STAY

If you need assistance during your stay, please contact Miguel  +351912506600 or  WhatsApp. That being said, please note that this type of intervention has a cost of € 25 per hour from 8:00 AM to 8:00 PM, Monday through Friday or € 40 per hour at any other time.If you need help because there is a problem at the property, then this amount will not be charged. Replacement key sets will cost € 45.

Unplanned visits to recover lost keys will incur an additional charge of € 25 (at 8:00 a.m. and 8:00 p.m. during the week) or € 40 at any other time.

 

CHECK OUT

The day of your departure,you will need to leave the apartment by 10:00 am. 

It may be possible to leave the property after 10:00 if no one uses it the same day you leave. Confirm any late check-out with a Miguel or Paula, one or two days before to see if it will be possible.

To check out and if nothing else is agreed upon, we ask that you leave the property keys again in Key Safe and close it and re-shuffle the code for security reasons, so nobody can open it unless with the code.

Before leaving the property, please:

  • Clean your dishes and remove waste from the property.
  • Close and latch all windows and doors.
  • Turn off all lights, and TV
  • Double check to confirm you don't leave any personal belongings behind

 

INSIDE THE PROPERTY 

The property should be clean with clean bedding on the beds and clean towels. If you find anything not to your  satisfaction please inform the property managers when you arrive. 

Make yourself at home! The property has been well equipped in order to make your stay as enjoyable as possible. Please have a good look around -open up all the cupboards, drawers and wardrobes so that you know exactly what is in the property.

Services Included

   - Wifi - Free
   - Cable TV - Included
   - Bath and hand towells - Included
   - Bed linen - Included
   - Hand soap - Included
   - Toilet paper - Included (1 roll per bathroom)

Optional services available

   - Travel cot & High chair - 20€ (subject to availability, please arrange in advance)

 

EMERGENCY SITUATIONS

Fuse Box
The fuse box is found by the front door of the property.

   

Safety Equipment
Please ensure that you become familiar with where the fire extinguisher, fire blanket and First-Aid kit are located, in case needed.

 

Water Leak
If you have a leak of water then please turn the mains stopcock off and call Miguel or Paula. The sinks, toilets etc., have individual isolation valves (small taps on the pipes that supply water) so that in the event of a leak you stop the water reaching the leaking part of the pipe without turning off the whole system. If necessary the whole of the water system can be turned off.

 

GENERAL INFORMATION

Bins
We respectfully ask that you keep the property free from excess refuse. Please dispose of your refuse on a regular basis so that it does not attract insects. In Portugal, there are large bins on the street for disposal of general household waste. For recycling, the yellow containers that you see on the streets are for plastic and metal, the blue containers are for paper and cardboard and the green containers are for glass. You should find bins about 200 meters to the right of the property, at the begining of the road.

 

Breakages
We understand if everyday items such as glasses, plates etc., may get accidentally broken. Please leave a note detailing any broken items so that they can be replaced for the next guest.

 

Door & Locks
Never leave a key in the lock on the inside of the front door. If a key is left in the lock on the inside of the front door, it will not be possible to open the door with another key.
When going out for long periods of time, please make sure you secure the villa by locking doors and windows.
When using the balconies please be careful not to shut the sliding door behind you completely or it may lock you out if the catch is on. Similarly, be careful to ensure all sliding doors are locked before leaving the property.

 

Drains
To ensure that the drains do not become blocked, please dispose of nappies, sanitary towels and cleaning wipes with  the general  household waste.

 

Parking
You can park your vehicle just outside the property entrance.

 

Shutters
There are shutters on all windows. We recommend you leave these shut in the day if you are out so the apartment remains secure and cool. 

 

Smoking
The property is strictly NON-SMOKING and we ask our guests to respect this policy. Please feel free to smoke outside, but please be responsible when disposing of cigarette ends. Also, take care when smoking near open windows. Due to the extra cleaning and ventilation required, there is a 100€ charge for smoking in the house.

 

Spillages
Please  be quick to clean up any spillages to help prevent damage.

  

Swimming Pool
You have free access to the swimming pool area.

    Pool Safety:

    - Use of the pool is at your own risk.
    - Please supervise children at all times. Do not rely on floatation devices to keep children safe.
    - It is prohibited to use sharp or glass objects in the pool area, or eat next to the pool.
    - Please do not dive from the side of the pool.
    - There is a shallow end and a deep end to the pool.

 

Wi-Fi 
The property has Wi-Fi. The Wi-Fi name and Security Code is found on the router next to the TV.